Refund & Final Sale

Last updated: 28 July 2026

We accept eligible return requests made within 7 days of delivery.

Return eligibility

To qualify, the saree and every item supplied with it must be unused, unworn, unwashed, undamaged and returned in the original condition with tags and packaging intact.

A clear, continuous unboxing video recorded from before the parcel is opened is mandatory for claims involving a wrong item, missing item, damage or defect. Claims without an unboxing video cannot be accepted.

Items not eligible

Used, worn, washed, altered, damaged or stained items.
Items without original tags, packaging or supplied components.
Returns requested after 7 days from delivery.
Items specifically marked final sale or non-returnable.
Minor colour differences caused by lighting, photography or screen settings.

How to request a return

Contact us within 7 days of delivery through WhatsApp or email and provide your order number, reason for return, photographs and the unboxing video where applicable. Do not send an item back until the return has been approved.

Return shipping

Return shipping must be arranged and paid for by the customer. The customer is responsible for safe packing and the parcel until it reaches us. We recommend using a trackable service.

Inspection and refund

Approved returns are inspected after receipt. If the return meets the conditions above, the refund will be processed to the original payment method. Original and return shipping charges are not refundable unless the wrong item was supplied or an accepted defect is confirmed. Bank and payment-provider processing times may vary.

Cancellation

An order may be cancelled only before it is dispatched. Once dispatched, cancellation is not available. If delivery is refused after dispatch, applicable shipping and return costs may be deducted where permitted.